renewal NOTupgrade

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  joffeomassilindy · Member · Aug 15, 2016 at 5:32 pm

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  i want to renew my domain name as I got an email from you that it is due, but it is only offering an upgrade which i don’t want, I just want to renew. If I go to ‘purchases’ it only offers upgrade… please advise how to renew at $34 as per the email:”The domain itsallgoodlife.com costs C$34.00, and it is set to expire in 60 days, on October 15, 2016. If this upgrade expires, your site will no longer be available at ‘itsallgoodlife.com’.”

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 15, 2016 at 6:28 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!