Renewal of my account

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  brookebtully · Member · Aug 17, 2020 at 3:16 pm

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  Hello, I cannot find any billings documentation (when I follow WP prompts to my profile, I am told I don’t yet have a wordpress site), yet I have had one for almost a year. I want to know when my site subscription is due for renewal. Thank you.

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  justjennifer · Member · Aug 17, 2020 at 3:38 pm

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  Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for support.

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  brookebtully · Member · Aug 20, 2020 at 12:36 pm

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  Thank you. The site is http://www.villabijela.com
  Much appreciated.

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  justjennifer · Member · Aug 20, 2020 at 2:49 pm

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  Hello again, Looking at a WHOIS query for your domain, I see that it is not hosted here on the WPcom platform:

  Nameservers:
  NS1.DOMAIN.COM
  NS2.DOMAIN.COM

  If you are looking to renew your hosting plan, you would need to approach your web hosting provider, Domain.com, directly for that.

  Just to clarify, this support forum you’ve posted to assists users with free websites hosted on the WPcom platform. For more information on the differences: https://wordpress.com/support/com-vs-org/

  Best wishes