renewal of simplemindedcreative.com

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  andrewttj89 · Member · Jun 10, 2019 at 2:50 pm

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  Hi, I’ve cancelled this domain purchased since last year, why is the payment still re-occurring?

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  mywritingmuscle · Member · Jun 10, 2019 at 3:03 pm

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  Hello @andrewttj89,

  Have you been charged for it already or are you speaking about the renewal reminders you are receiving?

  In the meanwhile, I have also tagged this post for staff’s attention. Someone from the staff will reach you shortly.

  Hope this helps.

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  staff-doublebassd · Staff · Jun 10, 2019 at 4:42 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!