Renewal of upgrades not showing up in store section

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  paperwenches · Member · May 21, 2013 at 1:22 pm

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  I received an email to renew upgrades. When I go to the store tab, the upgrades do not show up also nothing shows in my billing history. Can someone please tell me where and who I need to contact to get this resolved ASAP as my renewal is expiring soon. Thank you!

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · May 21, 2013 at 1:47 pm

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  You need to be logged in as the EXACT account / user that bought / owns the upgrade – do you have another account that you might have used?

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  paperwenches · Member · May 21, 2013 at 3:57 pm

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  I did log in as the exact account user. I do have multiple sites under one umbrella and neither sites have upgrades information. I need a contact number to get this resolved ASAP.

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  timethief · Member · May 21, 2013 at 3:58 pm

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  You must be logged in under the exact same username account that registered any blog to access it and renew any upgrades the Admin of the blog purchased.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  If required click the “Need More Help” link and complete the form for account recovery.