Renewal of website – please help
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I am trying to renew my subscription but for some reason I cannot find my account.
WP.com: Yes
Correct account: Unknown -
Hi there,
Once you sign in click on the small profile image on the top right corner of the page. And click on purchases on the left panel. Here you can see the purchases you made and eligible renewals.
Access the page directly here
https://wordpress.com/me/purchases
Also, have a look at the support page for managing purchases.
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Hi there,
Can you tell us the URL of the site you’re trying to renew?
The
pgsalazaraccount you’re using to post here only owns one site on our free plan, and has never bought any upgrades from us, so if you own upgrade on WordPress.com, they’re under a different username.
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