Renewal of website – please help

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  pgsalazar · Member · Nov 22, 2021 at 1:45 am

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  I am trying to renew my subscription but for some reason I cannot find my account.

  WP.com: Yes
  Correct account: Unknown

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  ajithnow · Member · Nov 22, 2021 at 1:59 am

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  Hi there,

  Once you sign in click on the small profile image on the top right corner of the page. And click on purchases on the left panel. Here you can see the purchases you made and eligible renewals.

  Access the page directly here

  https://wordpress.com/me/purchases

  Also, have a look at the support page for managing purchases.

  https://wordpress.com/support/manage-purchases/

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  kokkieh · Staff · Nov 22, 2021 at 7:27 am

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  Hi there,

  Can you tell us the URL of the site you’re trying to renew?

  The pgsalazar account you’re using to post here only owns one site on our free plan, and has never bought any upgrades from us, so if you own upgrade on WordPress.com, they’re under a different username.