Renewal or Upgrade
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It’s time to renew and update my credit card info. I am directed to an ‘Upgrade’ page. I’m confused. HELP!!!!
The blog I need help with is: (visible only to logged in users)
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It’s time to renew and update my credit card info. I am directed to an ‘Upgrade’ page. I’m confused. HELP!!!!
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Hi there,
I would be happy to assist you in renewing your subscription and updating your card. However, the upgrade that was purchased is not associated with the account you contacted us from. I do not see any upgrades under your account.
To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.
Let me know if you have any questions.
Thanks!
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Darnell – need your help!
What I’m trying to do is renew my domain name. I have spent the entire day trying to figure out how to do it. If you do a whois for Earthplanllc.com, you will find that the registrar is WildWestDomainsLLC. However after three phone calls to them, they have informed me that WordPress is responsible for domain renewals.
In their analogy “Wordpress built the house with materials that we supplied. However we don’t have a key to get in.” They use the therm API. WordPress sells and bills, using WildWestdomainsLLC as a backend. So while Whois shows them as the registrar, WordPress is responsible for management and billing for renewals.
This is a topic of discussion on your forums and no one seems to have found a good solution or a good explanation as to how it works.
Fixing that would be quality customer service.
If you are unable to help me renew earthplanllc.com, can you fwd this to another associate to render a fix and allow me to renew? If I lose it, I’m done.
Thanks in advance.
Jerry Byanski
jbya
earthplanllc.com
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Hey there,
Again, I can definitely help you renew earthplanllc.com, because WWD is right – we are the ones you go through with domain inquiries. All I need from you is proof that you own the domain. The domain is not under yourearthplan username/account, but rather a different username. If you can log into that other username, you should be able to renew the domain, or at least post here under that username so I can assist you in renewing the domain.
Hopefully that makes sense.
Let me know if you have any questions.
Thanks!
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Darnell,
My login files are a bit cluttered. I wonder if I used my un/pw for another site I monitor: The Lakes at Willow Creek. = https://lawchoa.wordpress.com/
Can you tell me if the following is the confirmation you need to get me back on track?
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I also have these. If you can confirm me and send me a direct link to the page to allow me to update my credit card information AND the domain renewal – that would make my day!! J
Jerry
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If you are logged in as the username that owns your domain, you should be able to update credit card info at https://wordpress.com/purchases or by following the instructions on https://en.support.wordpress.com/manage-purchases/
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The problem I think is … over time, my login information has been changed. I know my password has changed numerous times.
I’m going to need your help in recovering the username and password that I used to initiate my WordPress site at earthplanllc.com
If you have access to that information, I can then log in with the original us/pw and proceed.
Here are screen grabs of various un/pw’s I’ve used. Without your help, I’m going to lose my domain – earthplanllc.com. Earthplan.us is a sub-domain
Jerome Byanski
808 Flint Pass
Fort Wayne, In 46845
VISA and the card should end in 5300
Police Fire City County Federal Credit Union
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Darnell,
This is a copy of the renewal email I received from WP. I am unable to access any link to update my VISA information – needed to lock in my domain before it expires:
From: “help>Date: July 22, 2016 at 8:31:54 AM EDTTo: jbya.earthplanSubject: Your 1 WordPress.com upgrade for earthplanllc.wordpress.com is due for renewal
Your 1 WordPress.com upgrade for earthplanllc.wordpress.com is due for renewal.We attempted to renew your domain earthplanllc.com on the site “earthplanllc.wordpress.com” but experienced a problem taking payment. We attempted to renew your 1 WordPress.com upgrade added to your site “earthplanllc.wordpress.com” but experienced a problem taking payment.
If you wish to continue with the subscription please log in to your account and update your card details. Your subscription will be cancelled if payment cannot be made.
The charge failed on your Visa 5300.
Happy WordPressing!
Thank you for using WordPress.com!Chris, Happiness Engineer
Need help? No problem! Our Happiness Engineers are here to answer your questions & help you set up your site.Contact Support | Manage Account
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Hey there,
What I can do is email the account that is associated with the upgrade and all you will need to do is look through you various emails and respond to the email I sent you. If you do that, it will confirm ownership, and I will be able to get you back in.
Let me know if that works and I will send out that email.
Thanks!
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Hey there,
I sent the email – let me know if you received it once you look through your various accounts.
Thanks!
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Darnell,
Have not received it yet. You sent at 12:09, it is now 1:19 in Fort Wayne, IN. Are we on a different time zone?
Jerry
Also – and you’ll love this. I cannot access my Dashboard in earthplanllc.com. Is that due to anything currently happening with my domain? I haven’t done a thing with programming or changing my site in some time.
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Hey there,
I see that you responded to the email I sent several hours ago. So that is the email you can use to log into your WordPress.com account.
If you’ve forgotten your password, you can reset it by entering your email address or username in the form on this page:
http://en.wordpress.com/wp-login.php?action=lostpassword&wpcom_connect=1
Let me know if that helps any! If it doesn’t, no worries! Since you verified ownership, I can further assist you in getting in.
Thanks!
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Darnell,
Doofus here. J
I reset my password and have access to my site. However I see no direct way to renew my domain. I’m going to need you to help me directly make that connection or provide you the information needed via an email.
JUST EMERGED PROBLEM:
I am also unable to access my Dashboard.
Sometimes life serves you onions.
Jerry
Happiness Consultant and Mentalist
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No need to be so hard on yourself – some of this stuff can be tricky. =)
While logged in under the account associated with earthplanllc.com ( jbyanski), you can go here to renew the domain.
I am also unable to access my Dashboard.
To which site? The one you are contacting me from or from a site under the account that has the earthplanllc.com upgrade under it?
I see that you have JetPack for earthplanllc.com connected to this account while the domain upgrade us under the other account. To lessen the confusion, I can transfer the domain upgrade to the earthplan account so that everything is in place.
Let me know. Thanks!
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Darnell,
I may be approaching this problem from the wrong angle.
I log into my earthplanllc.com site using the following UN/PW (pw changed again yesterday)
[redacted]
That takes me directly to my landing page on earthplanllc.com. Now I am not locked out of the Dashboard and prevented from any possibility of upgrading plugins. I get a HTTP 500 error.
I’m not sure how that has occurred. So … I tried to do a restore of the site from Bluehost using a July 16 save, but it seems to have failed. I also tried to do a restore using Filezilla but that did not have any impact on restoring function.
If I go to WordPress.com I am directed to sign in. I do so with my default sign-in info noted above and arrive at a page for ‘My Sites – Followed Sites” (I believe Earthplanllc.com was previously noted on this page but is obviously missing now.)
You noted “jbyanski” in the previous email as either a UN or PW. Is that still usable and workable? Is it a Un or a PW? I’m guessing that was from my original signup for WordPress – which has obviously changed over time. I tried several versions of a sign in using that without success.
So now I am completely perplexed. I think I need a DeLorean with a Flux Capacitor to gain access to the future.
So … can you:
1. Provide me with a UN/PW to the credit card update page to renew my domain?
2. Direct me to a solution to gain access to my Dashboard?
3. Fix me!!
Jerry B.
Happiness Consultant, Mentalist and IT Professional
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Darnell (my penpal)
You are going to really enjoy this. Recall that the Dashboard was unusable and not functioning. I attempted to do a restore using both Filezilla and the restore function on Bluehost’s website. No luck.
Today, I contacted their customer service via chat. I was informed that my site had been redirected to the CIA. I was given the entire redirection linkage/url. SIMPLY AMAZING. Their Level II team and their hacker/security team got involved immediately and after a short wait, I was told they deleted all my plugins and that I should attempt to use the Dashboard once again! SUCCESS!!!
Have you ever heard of this before? It would appear that their servers had been hacked and my site redirected as a result. At no time however would I expect them to admit that. J
So I’m back in action on the Dashboard.
With the link you provided to renew my domain – earthplanllc.com, I get the following page. No luck on that yet.
Can you do it for me? Or, provide a EPP code as a backup so that I can transfer it to Bluehost? Not sure what to do.
Jerry
Happiness consultant, Mentalist and IT Professional
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