renewal payment

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  francescaferraristyle · Member · Aug 31, 2017 at 12:44 pm

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  Hi there,
  I had my subscription renewed automatically and I am trying to request a refund
  I am just trying to see when it will go through

  thanks!

  The blog I need help with is: (visible only to logged in users)

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  jameshelps · Member · Aug 31, 2017 at 1:29 pm

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  Hi francescaferraristyle,

  All information about refunds can be found at https://en.support.wordpress.com/refunds/.

  If you have successfully requested a refund, then this particular section will explain the time it takes to process.

  How will you refund my payment?

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about ten days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  -James

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  francescaferraristyle · Member · Aug 31, 2017 at 1:32 pm

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  Thank you
  Can you confirm I had requested a refund. I disputed the payment on PayPal and received an email from you stating I needed to cancel the dispute to receive a refund (I have done this) so is this being processed?
  Thanks

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  jameshelps · Member · Aug 31, 2017 at 1:33 pm

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  Unfortunately, I’m just a volunteer, so I can’t do that.

  I have added the ‘modlook’ tag to this thread though and so a staff member will review it in due time and reply.

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  gemmacevans · Member · Aug 31, 2017 at 1:42 pm

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  Hi francescaferraristyle,

  I had my subscription renewed automatically and I am trying to request a refund

  Your account shows you disputed the payment to WordPress.com and PayPal has issued a chargeback against us:

  Chargebacks and Disputes

  When a chargeback is issued, all upgrades on your account are removed and your site is locked until you pay a chargeback fee or cancel the dispute. Although you have cancelled the dispute with PayPal, this hasn’t come through to our system yet. Until that happens, we cannot issue a refund from our side as the payment is locked. But once it does I will be happy to sort that out for you.

  I’ll check back on your account and let you know when I have an update.

  Please let me know if you have any questions.

  Thanks!

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  francescaferraristyle · Member · Aug 31, 2017 at 10:12 pm

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  Awesome thank you!!

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  gemmacevans · Member · Sep 1, 2017 at 12:35 pm

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  Hi francescaferraristyle,

  Just to give you an update, the dispute isn’t showing as cancelled on our system yet. When a dispute is cancelled through the PayPal website it is put into a queue, which means PayPal may not have actioned the request yet.

  It may be possible to speed the process up if you are able contact PayPal directly by telephone.

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  francescaferraristyle · Member · Sep 4, 2017 at 4:28 am

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  Hi there
  Wondering if this has happened yet
  Thanks

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  francescaferraristyle · Member · Sep 5, 2017 at 2:20 pm

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  Hi
  I have still not heard back – I cancelled the dispute on PayPal late last week and I have still not been refunded
  Can you please tell me what is going on
  Thank you

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  kokkieh · Staff · Sep 9, 2017 at 8:08 am

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  Hi there,

  Sorry we took so long to reply, but it looks like your last to replies wound up in our spam folder so we never saw them.

  I see someone from our billing team has already replied to you via email, but just to confirm, your refund has been processed and you should receive it in about 10 business days.