renewal process?

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  bfdadmin · Member · Nov 11, 2015 at 3:11 pm

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  We received an email to renew our annual payment for our website (has been $18) but when I log in it says our website is free and the only payment option is $99 or higher. Is the $18 option gone? The email did not say anything about price change.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 11, 2015 at 6:16 pm

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  Hi there,

  You cannot see the option to renew for the domain subscription because the upgrade is not associated with the account that you are contacting us from. If you log into the account associated with the upgrades, you should be able to see the option to renew for the $18 charge.

  Please let me know if you have any questions.

  Thanks!

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  bfdadmin · Member · Nov 11, 2015 at 7:55 pm

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  I am confused because I seem to be in the correct account. I logged into the account via the link in the email that said to update payment information. I find the domain and click on it. I then click on payment settings and it takes me to the upgrade page. Then it shows me the upgrades page. I don’t see any other option.

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  staff-doublebassd · Staff · Nov 11, 2015 at 8:40 pm

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  Since you are an admin on the account, you have access to see some information, including the upgrade page, payment settings, etc. But the actual upgrades were purchased by the other admin on the account, and it’s through their account that you’ll be able to renew.

  Can you contact the other admin of the account? If you are in charge of the upgrades, they can always transfer them over to you so that you can manage them from your account.

  Let me know if you have any questions.

  Thanks!

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  chathamcdc1 · Member · Nov 17, 2015 at 4:37 pm

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  Same question – but no one in our organization seems to recall who was the admin who purchased the initial plan. We just have a log in that doesn’t show the $18 option. I’ve emailed support several times, as I am in the same position as the initial poster.
  If we can’t access the original admin’s account, how do we proceed with paying our $18?
  Kindly advise asap, as our site is expiring soon. Thank you!

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  staff-doublebassd · Staff · Nov 17, 2015 at 4:58 pm

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  @chathamcdc1

  What I can do is e-mail the address associated with the upgrade letting them know that another admin on their blog is wanting to renew the upgrade. If they no longer want ownership of the upgrade, I can transfer it over to you if they approve it.

  Let me know if that works. We have a little bit of time to get this sorted out before the upgrade expires, so no worries. =)

  Thanks!

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  chathamcdc1 · Member · Nov 18, 2015 at 1:54 pm

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  Thank you – we determined who the admin is, she was able to pay the $18 and would like to transfer ownership to me. Kindly let me know how to proceed – much appreciated!

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  staff-doublebassd · Staff · Nov 18, 2015 at 2:02 pm

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  Great! All I would need the owner to do is verify that they want to transfer ownership over to you by posting in this thread or contacting us. Once I receive that verification, I will transfer the subscription over to your account.

  Let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Nov 18, 2015 at 2:34 pm

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  Thanks! That is all I need.

  But, it seems like you all were able to take care of the transfer yourselves, for it is now under your account. Please let me know if you all have any other questions.

  Thanks!

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  chathamcdc1 · Member · Nov 18, 2015 at 3:10 pm

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  darnelidibbles – thank you for your assistance.
  Could you kindly remove the last post that included our names, or simply remove the names themselves?

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  chathamcdc1 · Member · Nov 18, 2015 at 3:12 pm

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  Please mark this topic as resolved, and thank you again.

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  staff-doublebassd · Staff · Nov 18, 2015 at 3:47 pm

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  You’re welcome!

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  chathamcdc1 · Member · Nov 18, 2015 at 4:04 pm

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  darnelidibbles – thank you for your assistance.
  Could you kindly remove the post that included our names, or simply remove the names themselves?

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  staff-doublebassd · Staff · Nov 18, 2015 at 6:28 pm

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  No problem!