Renewal Receipt Request

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  coalwaysbeast · Member · Apr 11, 2015 at 10:56 am

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  Hello WordPress Team,

  following the instruction from wordpress, we have just renewed our domain yesterday. The status has changed but we have yet to receive any receipt. Can you please help us to send the receipt into our e-mail? We need to get it listed shortly.

  Thank you in advance.

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Apr 11, 2015 at 5:04 pm

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  @coalwaysbeast

  You can view/print/email your receipts for any transaction by going to Store > Billing History in your Dashboard.

  Please note that when you click on ‘View/Print’ for any transaction, you can change the ‘Billed to’ section by hovering over it. Then, when you click inside the box, you can edit the text.

  Let us know if you have any more questions :-)

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  coalwaysbeast · Member · Apr 12, 2015 at 2:34 pm

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  @pmciano

  hello there, thank you for replying to me.

  I have tried to check my billing history, but it’s empty although I renew my domain almost every year. Can you help me with this?

  Also, I can not find the ‘auto/manual renewal’ option anywhere..

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  auxclass · Member · Apr 12, 2015 at 3:49 pm

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  Sounds like you are using another account to pay for the renewals – do you have another account you might have overlooked?

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  timethief · Member · Apr 12, 2015 at 4:35 pm

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  @coalwaysbeast
  Note the sidebar tag renewing upgrades. Then note this thread https://en.forums.wordpress.com/topic/wordpress-premium-29?replies=3#post-2345464

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  pmciano · Member · Apr 14, 2015 at 2:07 pm

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  @coalwaysbeast

  The Upgrade in question is associated with another WordPress.com user account, not coalwaysbeast.

  If you also control this user account, log into WordPress.com as the correct user and you will be able to access the receipt you require.

  Also, this Upgrade is valid through 2016-04-15, so you should be good to go.

  If you have additional questions, please let us know.