Renewal Subscription

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  stabclub · Member · Dec 18, 2013 at 10:22 pm

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  I have purchased the domain mapping option with this account. The account shows it is set to manual renewal, however payment for next year was taken automatically from my credit card. I am happy for the continued purchase of domain mapping but could you please clarify the following?

  Should the account not show automatic renewal?

  How does manual renewal of domain mapping differ from auto renewal?

  Many Thanks

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Dec 18, 2013 at 10:57 pm

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  Hi,

  The upgrade was set to auto-renew. The credit card used will expire before the next automatic renewal is set to happen, though, so it has reverted to a manual renewal since it won’t work when the time comes :-).

  You can update the credit card details on your Store->My Upgrades page to re-enable Auto-Renew.

  Please let me know if you have any questions or need anything else.

  Cheers!

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  stabclub · Member · Dec 23, 2013 at 7:15 pm

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  Thank you kraftbj,

  Will the email address attached to this account receive a reminder of the impending renewal date if set to manual renewal?

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  kraftbj · Staff · Dec 23, 2013 at 8:25 pm

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  Howdy,

  Yes, you’ll get a number of reminders, with the first one coming (currently) at 90 days before expiration. We try to make it impossible for the expiration to pass without notice :-)

  Cheers!