Renewal Unauthorized

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  resolutionhealthymg2 · Member · Dec 12, 2018 at 3:38 pm

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  This charge needs to be refunded. This renewal is not authorized. Further originally I see I was charged twice for my website, which I did not even know happened. I believe I upgraded and apparently you just charged me twice. This needs to be corrected. At a minimum the $96 needs to be refunded.

  The blog I need help with is: (visible only to logged in users)

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  charleybea · Member · Dec 13, 2018 at 12:40 am

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  Hello @resolutionhealthymg2,

  You can start the refund process by following the directions on this page:

  Refund a Purchase

  I’ve tagged your post with ‘modlook’ so you should hear from staff shortly as well.

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  kokkieh · Staff · Dec 13, 2018 at 8:14 am

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  Hi there,

  All WordPress.com plans renew annually. When you bought your upgrades you agreed to our renewal terms and our terms of service, both which state this, so the renewals were authorized.

  https://en.support.wordpress.com/auto-renewal/

  You were not charged twice. On 6 January 2018 you bought a Personal Plan from us for $48. On 11 January 2018 you paid an additional $48 to upgrade that to the Premium Plan instead. You can see receipts for both those transactions, specifying the plan each payment was for, here:

  https://wordpress.com/me/purchases/billing/

  I see you’ve already received help with this via email from our billing support team, so I’m marking this thread as resolved. Please follow up in the open email ticket if you still need any more help with this.