Renewals

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  sirloafs · Member · Sep 4, 2018 at 12:27 pm

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  Hello, I’m trying to figure out how to renew my website. I go to the purchases section and nothing is there?

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  torres126 · Member · Sep 4, 2018 at 8:44 pm

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  Hi there, I’ve tagged WordPress.com staff to check for purchases in your account. In the meantime, would you please mind clarify the URL of your website? Thank you. :)

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  sirloafs · Member · Sep 4, 2018 at 10:27 pm

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  Thank you! The url is proavllc.com

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  kokkieh · Staff · Sep 5, 2018 at 6:35 am

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  Hi there,

  You need to be logged in as the account that owns the upgrade.

  At the moment you’re logged in as the username, sirloafs, but your domain belongs to the username, themisfitgardener.

  Please log out of this account and log back in as the correct account, and you’ll see your upgrade in Purchases.

  If you don’t remember your password for that username, you can find our recovery options here:

  Recover Your Account