renewing?
-
Trying to renew for just the $18. I’m sorry but every time we go through this your website makes it very difficult to do this and always seems like its almost forcing us to upgrade : ( I’ve already entered our debit card info so that it can be charged tomorrow for the upgrade but am not sure at all if it is going to work out again because this website makes it very hard to find how to do the simplest things…please advise, thank you.
The blog I need help with is: (visible only to logged in users)
-
Some time ago now (months ago) individual upgrades were discontinued. Only those who had domain mapping upgrades that had not expired were allowed to renew at the same rate. Others have to purchase an upgrade bundle. More information at https://en.forums.wordpress.com/topic/domain-mapping-1118?replies=10#post-2641970
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
-
Hi there,
What is the domain URL of the custom domain that you are trying to renew? I do not see any history of purchases under the account you are contacting us from.
Please let me know. Thanks!
- The topic ‘renewing?’ is closed to new replies.
WordPress.com Forums 