Renewing

  • Unknown's avatar
    thethinkingwomanandme · Member ·

    You send me messages saying I’m due to renew. I want to renew but you’ve always done it automatically up till now. This time you ask me to press a button to renew but when I do it goes to Upgrade rather than renew. I’ve updated my card so there is no reason why you shouldn’t renew automatically. Should I do more?

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

    Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

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