Renewing $26 Plan

• 

  kgenereux2015 · Member · May 6, 2015 at 3:35 pm

  • Copy link
  • Add topic to favorites

  I am taking over as administrator for a blog and have questions about how to renew our domain. I cannot find the answer to my question in the support forums and would appreciate talking to a representative to answer my questions.

  The blog I need help with is: (visible only to logged in users)

• 

  shawnajroberts · Member · May 6, 2015 at 7:19 pm

  • Copy link

  Hi there! Can you tell me the domain you’re trying to renew?

• 

  kgenereux2015 · Member · May 6, 2015 at 7:22 pm

  • Copy link

  Minnesotaemployer.com

• 

  shawnajroberts · Member · May 6, 2015 at 8:00 pm

  • Copy link

  It looks like that domain is not currently connected to your account. If it should be, please contact the original owner and ask them to chime in here so I can transfer the domain to your account instead.

  The underlying WordPress.com site, minnesotaemployerdotcom.wordpress.com, is also not owned by your account. I can transfer that with a request from the current owner as well.

  Let me know if I can help further!

• 

  kgenereux2015 · Member · May 6, 2015 at 8:05 pm

  • Copy link

  The owner of the account invited me to be an administrator of minnesotaemployer.com earlier today via an invitation generated from his WordPress account. I accepted that invitation, received the confirmation email, and could see minnesotaemployer.com listed in my account. What do I need to do next?

• 

  shawnajroberts · Member · May 6, 2015 at 8:33 pm

  • Copy link

  Only the owner can renew that domain. So, if they’re still involved in the site, you should have them do it.

  If they are no longer involved in the management of the site, I can transfer the site and the domain to your account. However, I need them to request that change. You could link them to this forums post and ask them post confirming that they’d like to transfer the site and domain to your account instead.

  Hope this clarifies things!

• 

  kgenereux2015 · Member · May 6, 2015 at 9:34 pm

  • Copy link

  Is there a number I can call you at to discuss? After discussing with the colleague who invited me to be an administrator today, I now understand that the person who is the “owner” is no longer with our company. I want to verify that it’s the same person you have on file before we make any changes.

• 

  kgenereux2015 · Member · May 6, 2015 at 9:35 pm

  • Copy link

  Is there a number I can call you at to discuss? After discussing with the colleague who invited me to be an administrator today, I now understand that the person who is the “owner” is no longer with our company. I want to verify that it’s the same person you have on file before we make any changes.

• 

  shawnajroberts · Member · May 6, 2015 at 10:14 pm

  • Copy link

  We don’t offer phone support, and we do not release user information to anyone but the owner of the account. If you can not reach out to this person about requesting the transfer, let me know and I’ll send you a private email about recovering the account.

• 

  kgenereux2015 · Member · May 7, 2015 at 3:36 pm

  • Copy link

  I cannot reach out to this person. Please send me a private email. I believe it’s in my account … or do you need me to send it to you?

• 

  shawnajroberts · Member · May 7, 2015 at 5:46 pm

  • Copy link

  I’ve just sent you an email to the address listed here:

  https://wordpress.com/me/account

  Please follow up with me there. :)