Renewing a domain when I don't want to

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  juliewickman · Member · Oct 19, 2016 at 11:58 pm

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  I have been emailed regarding the acharmedquirkylife.com domain and that it is about to be automatically renewed on October 22, 2016. I have followed your directions and not able to find how to stop this charge. HELP!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 20, 2016 at 2:03 pm

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  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  staff-doublebassd · Staff · Oct 20, 2016 at 2:14 pm

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  Hi there,

  I would be happy to assist you in cancelling acharmedquirkylife.com. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  Let me know if you have any questions.

  Thanks!