Renewing account after staffing change

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  phippsdirectorscied · Member · Oct 27, 2014 at 9:08 pm

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  We are trying to renew our upgraded account that is set to expire on November 3 (see message below), but are unable to change the credit card on the account. The individual that first opened the account has since left the organization. Please advise on how to update our credit card information, as it was not allowing us to from the upgrade page (i.e. no cog for settings to change account information).

  Thanks!
  Uh oh! Your blog’s domain phippsbotanyinaction.org is expiring in 7 days!
  The domain phippsbotanyinaction.org was last renewed on November 3, 2013 as part of WordPress.com Premium.
  However, this domain name expires on Monday, November 3, 2014. It needs to be renewed every year to stay active or otherwise it will be lost. Please renew WordPress.com Premium and phippsbotanyinaction.org below now — It’s quick and easy:
  Renew now at $99 per year.
  If you don’t renew phippsbotanyinaction.org soon, your blog’s domain will stop functioning starting Tuesday, November 4, 2014 and visitors who come to the web address phippsbotanyinaction.org won’t be able to find your site any more.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 27, 2014 at 9:21 pm

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  The individual that first opened the account has since left the organization.

  Hi there,
  The long and short of this is that you cannot remove the blog`s owner ie. the Admin that registered the blog.

  Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address. You need to contact the blog’s owner and have him transfer the blog to you. Below is what the blog’s owner must do.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.

  To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.

  Then you add the other username account B as an Admin of the blog.
  adding users http://en.support.wordpress.com/adding-users/
  user roles http://en.support.wordpress.com/user-roles/

  Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

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  phippsdirectorscied · Member · Oct 27, 2014 at 9:37 pm

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  Thanks! What if this original admin is no longer reachable?

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  timethief · Member · Oct 27, 2014 at 9:39 pm

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  You are not going to like the answer to that question. See here https://en.forums.wordpress.com/topic/how-to-delete-another-administrator-from-my-blog?replies=6#post-2106189 and remember that there is only one owner of any blog, no matter how much you or others think you have invested in it.