renewing domain
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Good day,
I wanted to change the payment method for the domain renewal, because actually there is no payment saved for it – but it seems i can’t, cause it says on top:
‘This product was purchased by a different WordPress.com account. To manage this product, log in to that account or contact the account owner.’I am not sure which account was used to purchase the produce, it might have been the one connected to (email visible only to moderators and staff)
We however closed this account, because this person does not work for us anymore.Is there a way that I can take over the product and add a payment method for it from my account?
That would be great!
SarahWP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Sites on WordPress.com are owned by the individuals that set them up, and not by companies or other organizations. For that reason I will need to ask that you provide proof that you are the owner of this account.
We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue. With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery
Since the account in question has an active upgrade, you can verify yourself by including proof of purchase, which is one of the questions in the form linked above, and the fastest way to access the account. You can find instructions on how to look up a past payment ID here: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id
Once you fill out and send the form our account recovery team will contact you directly to assist you in regaining access to the account that owns the site you are trying to access. From there we will be able to help you with managing and consolidating upgrades.
Thanks!
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