Renewing domain

  • Unknown's avatar

    Hi there,

    I went to renew my domain: ‘charliefriendofficial.com’ however I think this has been taken by someone else. Is there anyway I can retrieve this and if so, how do I do this? I didn’t know I had to renew with WordPress as I transferred my site to be self-hosted. Really hoping I haven’t lost my domain / my blog!

    Here are the details:

    Domain Name: CHARLIEFRIENDOFFICIAL.COM
    Registrar: WILD WEST DOMAINS, LLC
    Sponsoring Registrar IANA ID: 440
    Whois Server: whois.wildwestdomains.com
    Referral URL: http://www.wildwestdomains.com
    Name Server: No nameserver
    Status: redemptionPeriod https://icann.org/epp#redemptionPeriod
    Updated Date: 11-may-2017
    Creation Date: 29-mar-2016
    Expiration Date: 29-mar-2017

    Can you provide instructions on how I can get my domain back so that my site is up and running again? Whenever I search for my site, the error message: ”Sorry, the website charliefriendofficial.com cannot be found.’ comes up.

    Many thanks for your help.

    Charlie

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    You’ve answered your own question by providing the “Whois” details. You let your domain expire and it is currently in the redemption period. Staff may be able to recover your domain but it is now more complicated and more costly. The Registrar requests an extra $80 as well as the renewal fee once the domain has gone well past the “grace period”. The other option is to bide your time until the domain is eventually released, although there is always the chance that the address is auctioned and purchased by someone else.

    I have added modlook to the tag box on the right and hopefully in due course a member of staff will give you your options.

  • Unknown's avatar
  • Hi there,

    I can confirm @themagicrobot’s answer. Please let me know if you agree to the redemption fee, and I can get the recovery process started for you.

  • Unknown's avatar

    Thank you magic robot – that makes a lot of sense!

    Kokkeih, please go ahead and recover the domain for me. I agree to the redemption fee.

    Thanks,
    Charlie

  • I’ve sent you a payment link via email for the redemption fee. Once we receive that I can email our registrar to restore the domain for you.

    I did not include the cost for renewing the domain in the payment link, as that is covered by the Personal Plan you purchased over the weekend.

    Let me know if you have any questions.

  • Unknown's avatar

    Thank you Kokkeih! I have now paid this. If you could let me know once you have contacted them that would be great.

    You live and learn hey!

    Charlie

  • I’ve just emailed them. The domain should be up and running again within the next couple of days.

  • Your domain has been restored and I’ve reactivated it on your account. It’s showing your Siteground site again for me, but you might need to clear your browser cache before it will work for you.

    As you’re not using the domain with a WordPress.com site, you don’t really need the Personal plan you bought over the weekend. If you prefer, I can remove that plan and refund you the difference between the cost of the plan and the cost of your domain, i.e. £15. Please let me know if I should do that.

  • Unknown's avatar

    Hi Kokkeih,

    Yes please could you refund the difference? That is much appreciated – thank you!

    Charlie

  • Done. You should receive the refund in about 10 business days, depending on your bank.

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