Renewing Domain

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  blissfulls22 · Member · Jun 4, 2019 at 1:05 am

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  Hi,

  I have a domain which expires on the 11th of July, and I am trying to renew it – it says it’s $24 and I have $17 wordpress credit – so it’s a $7 payment.

  Then when I get to check out, it insists on adding some ridiculous “WordPress premium Subscription” which I’ve never had to purchase before. This takes my total up to $103.

  Then when I click that to put that random addition to my purchase in the trash as it’s not at all what I wanted, it just cancels my whole order. I’d like to renew my domain name – and that is all.

  Can someone help me please?

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  shubhamgmath · Member · Jun 4, 2019 at 1:50 am

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  Hi blissfulls22

  Are you referring to the domain evalouisewilliams.com?

  I am tagging this thread as ‘modlook’ for staff attention. Please wait for some time they will get back to you on this.

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  fstat · Staff · Jun 4, 2019 at 6:37 am

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  Hi there,

  I’ve made an adjustment on your cart and now only the domain is there. You can proceed to checkout by going to the following page:

  https://wordpress.com/checkout/evalouisewilliams.wordpress.com

  Let me know if there’s anything else I can do for you. I’m happy to help.

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  blissfulls22 · Member · Jun 4, 2019 at 8:39 am

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  Hi,

  Unfortunately it is still doing it – it does it the final step before check out. Is there something else it’s possible to do?

  x Eva

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  fstat · Staff · Jun 4, 2019 at 9:51 am

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  I have emailed you a payment request for $7. Reply here when you complete the payment and I’ll renew the domain for you.

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  fstat · Staff · Jun 4, 2019 at 2:28 pm

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  Thank you for your payment. I have successfully renewed your domain.

  Let me know if there’s anything else I can do for you. I’m happy to help.