renewing domain troubleshooting

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  hseaston · Member · Aug 22, 2014 at 1:24 am

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  The renew now button for my expiring domain is not there. How do I renew it? It expires in two months.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Aug 23, 2014 at 1:50 pm

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  I’ve tagged this thread for staff to follow up. Another volunteer might respond with an answer before they do, but I’ve tagged the thread so it isn’t lost as there appears to be quite a backlog on the forum at present. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

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  staff-blorbo · Staff · Aug 25, 2014 at 10:30 pm

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  Only the owner of the domain can renew it via Store -> Domains in the blog’s Dashboard. At the moment, there are no domains under your account.

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  hseaston · Member · Aug 25, 2014 at 11:35 pm

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  I am the owner, though…

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  staff-blorbo · Staff · Aug 25, 2014 at 11:51 pm

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  Not of the domain nor the blog, both were registered under a different account and the ownership was never transferred.

  Please see http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-wordpress-com-user-or-account to transfer ownership of the blog and its upgrades.