Renewing expired domain

  • Unknown's avatar
    yorkshiregolfcoach · Member ·

    I’m trying tom renew my domain but can’t. Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    You failed to provide any relevant details.

    1. What is the domain URL? Do you want to use the domain URL on another site?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?

    re: renewing upgrades

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

    If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  • staff-doublebassd · Staff ·

    Hey there,

    I checked with our registrar and yorkshiregolfcoach.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

    Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
    the risk of someone else jumping in front of you to purchase the domain before you get the chance.

    Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

    I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

    Please visit the support page link for further instructions:

    Domain Expiration

    Let me know if you have any questions. Thank you!

  • Unknown's avatar
    meganalexander160 · Member ·

    Hi Darnell,

    I have the same issue as I let my domain expire and it is now in the redemption period. I would like to claim it back. My domain is MeganAlexanderEuphonium.com . Would you be able to assist me in how to pay the fee to attempt to reclaim my site?

    Thank you!

  • staff-doublebassd · Staff ·

    Hi @meganalexander160,

    I’ll be happy to contact the registrar to see if we can restore MeganAlexanderEuphonium.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

    I will let you know once I hear back from the registrar.

    Let me know if you have any questions.

    Thanks!

  • staff-doublebassd · Staff ·

    Hey Megan,

    I was able to retrieve meganalexandereuphonium.com back for you! I have restored it back to your account and sent you a manual payment for the subscriptions.

    Please let us know if you have any other questions. Thanks!

  • Unknown's avatar
    meganalexander160 · Member ·

    Hi Darnell,

    Thank you so SO much!!! I’ll make sure I replace my expired credit card in my payment methods next time to avoid that fee…

  • staff-doublebassd · Staff ·

    You’re welcome!

    Glad I could help!

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