Renewing Expired Domain

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  mrdorianh · Member · Apr 25, 2017 at 3:36 am

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  Hello,
  My domain (dhcapture.com) expired as I made the mistake to thinking it was still set to auto renew. Please help me with this as my site has been down and I see no option to renew the domain.

  Thank you so much in advance.
  Dorian
  DHCapture

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 25, 2017 at 9:39 am

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  Hi Dorian,

  Your domain is in redemption. This means that your domain can still be renewed, but there is an $80.00 redemption fee required in addition to the normal renewal cost.

  Support staff has been notified and they’ll provide you with more information on how to proceed.

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  gemmacevans · Member · Apr 25, 2017 at 9:55 am

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  Hi Dorian,

  dhcapture.com expired on 2017-03-10 and is currently in the redemption period:

  Domain Expiration

  The good news is that you can still try to recover your domain. An $80 redemption fee will be added to the regular domain renewal cost of $18.

  If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.

  If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.

  Please let me know what you would like to do as soon as you can.

  Thanks!

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  mrdorianh · Member · Apr 25, 2017 at 3:12 pm

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  Hi Gemma,

  Yes i agree to the fee. Thank you so much for the quick response.

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  mrdorianh · Member · Apr 25, 2017 at 7:45 pm

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  Is there a rough timeline to where I can expect an update?

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  gemmacevans · Member · Apr 26, 2017 at 9:03 am

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  Thanks for confirming. I’ve sent a payment request to the email address on your account. When we receive your payment I’ll contact our domain registrar — we usually hear back in 1-2 days.

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  gemmacevans · Member · Apr 26, 2017 at 3:35 pm

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  Hi Dorian,

  We’ve received your payment — thanks! I’ll let you know when I have an update.

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  mrdorianh · Member · Apr 26, 2017 at 3:36 pm

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  Thank you!

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  gemmacevans · Member · Apr 27, 2017 at 8:10 am

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  Hi Dorian,

  Good news! We’ve recovered your domain and it has been restored to your account :)