Renewing my domain
-
Hello, I’ve received a few emails from Worpress.com saying my domain is about to expire, and I need to renew for $34. I’ve clicked on the button that says ‘renew…’ and it takes me to my Worpress dashboard, but there’s nowhere to renew the domain — that I can find anyway. Can anyone please help me?
The blog I need help with is: (visible only to logged in users)
-
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
-
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi there,
I see that you were able to purchase your personal plan. What was the domain that you were trying to renew? Do you happen to have a second account? I do not see history of a domain purchase under the account you are contacting us from and that may explain why you did not see an upgrade to renew under your dashboard.
Let me know. Thanks!
-
Hi to you both,
thanks for responding.
The domain I’m trying to renew is http://www.steinarellingsen.com. If I log in to that site, I’m taken to the dashboard for steinarellingsen.wordpress.com. I can’t edit anything on steinarellingsen.com because after I log in and I’m taken to said dashboard, there are no posts registered — only the Hello World! post is there. It’s very strange. I have two other sites connected but they were set up after this one. -
Hi there,
I checked and verified that that steinarellingsen.com is under a different account than the one you are contacting us from – that is why you are able to access the dashboard to renew the domain.
Would you happen to remember another email address or account that the this account may be under?
-
Hi,
My other sites/blogs are http://www.theinlandsea.com.au, magnifymelbourne.com, http://www.newbeatsblog.com.I’m recieving email notifications from this thread to (email visible only to moderators and staff). Could that be it?
This one doesn’t show up under My Sites. And… How do I manage purchases for other sites in WordPress.com (all these sites are made with wordpress.org).
Sorry… I’m completely lost. Thanks so much for your ongoing assistance.
-
P.S. Noticed the email address I put in got redacted. I’m receiving emails from this thread to the email connected to the http://www.theinlandsea.com.au URL.
-
Hi there,
I can see the email that you provided and that is not the email associated with the account.
What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.
Let me know if you would like me to shoot you an email.
Thanks!
-
-
Hi there,
I sent an email that is connected to the account. Please reply to the email if you do receive it. Thanks!
- The topic ‘Renewing my domain’ is closed to new replies.
WordPress.com Forums 