renewing my domain

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  robsribs · Member · Jun 1, 2018 at 9:52 am

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  My domain was bought by another person who is now now longer able to access the admin area – I need to renew my domain before it runs out. I have updated my payment details but because I didn’t purchase the domain in the first place it seems that I cann’t renew it. Can You please help ASAP!!

  Thanks,

  Rob

  The blog I need help with is: (visible only to logged in users)

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  robsribs · Member · Jun 1, 2018 at 9:53 am

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  woah – I was not expecting this to go to a forum, I thought I was asking a tech support team!

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  gemmacevans · Member · Jun 1, 2018 at 11:19 am

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  Hi robsribs,

  twomenabouttown.com is owned by another user of the site (suburbangentuk). Upgrades can only be renewed through the account that purchased them, which is why you don’t see the option to do so.

  Please ask suburbangentuk to contact us through the Account Recovery form if they are unable to reset their password or login:

  Recover Your Account

  I was not expecting this to go to a forum, I thought I was asking a tech support team!

  Your question was routed through to these forums because there are no paid upgrades on your account :)

  Come back to me if you have any questions.

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  robsribs · Member · Jun 1, 2018 at 2:34 pm

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  Hi Gemma,

  Thanks for coming back to me!! Unfortunately SG is no longer around and so can’t access the site. Is there any way I can do this? I’m trying to use my credit card instead of his! :-)

  Thanks,

  Rob

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  staff-zinnia · Staff · Jun 1, 2018 at 4:03 pm

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  Hi Rob –

  Are you able to get in touch with the owner at all? If so, have them contact us here in this thread so we can try to get this sorted.

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  robsribs · Member · Jun 2, 2018 at 6:44 am

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  Hi Liz,

  That’s the problem – he is no longer around to log back in. Is there no way I can transfer the account to me? I’ve been an admin from day 1 :-)

  Thanks,

  Rob

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  supernovia · Staff · Jun 2, 2018 at 5:26 pm

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  @robsribs if you have proof of payment for the domain, in the form of a transaction ID, we can use that to help you claim ownership of the upgrade.

  Here’s how to find it:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Once you’ve got that, let us know here and we’ll email privately to get the ID from you. Thanks!

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  robsribs · Member · Jun 4, 2018 at 7:09 pm

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  Hi Guys,

  I’ve finally got my hands on the receipt! I’ve only got a few hours now to renew the domain, thanks so much for all your help but what do I do next??!

  Thanks,

  Rob

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  robsribs · Member · Jun 4, 2018 at 8:20 pm

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  Just to let you know – I managed to renew in time!

  Thanks,

  Rob

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  staff-zinnia · Staff · Jun 4, 2018 at 9:24 pm

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  Hey Rob –

  Happy to hear this news! Thanks for letting us know. Cheers!