Renewing my page: John-Carroll-poems

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  yomechad7 · Member · Apr 24, 2019 at 12:29 pm

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  You said my Visa card numbers were wrong.

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  gemmacevans · Member · Apr 24, 2019 at 1:34 pm

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  Hi yomechad7,

  The account you are contacting us from hasn’t created any WordPress.com sites or purchased an upgrades, which suggests you have more than one account.

  What is the full address of the “John-Carroll-poems” site that needs to renewed? Please don’t post any transaction IDs or card details on these public forums, a site address is the only information I need for now.

  You could also try logging out of yomechad7, then log back in using the email address your renewal email was sent to. Once logged into the correct account, there should be an option to add a new card and renew from the Manage Purchases page.

  Come back to me if you have any trouble.