Renewing my subscription

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  iphoto79 · Member · Jun 27, 2022 at 4:17 am

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  I didn’t realize my auto renewal didn’t go through due to CC needing updating and I want to make a payment to continue mapping to my domain. I don’t see an option to do this.
  Where do I go to make that payment? I don’t want to upgrade to a domain since I have that already with Godaddy just want to keep it the way it was.
  I did update new payment Info.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jun 27, 2022 at 9:10 am

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  Hi there,

  What’s the address of your site so I can have a look and point you in the right direction of getting support?

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  iphoto79 · Member · Jun 27, 2022 at 1:13 pm

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  naturallyonwave.com
  I did send in a ticket order since I saw that later.

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  helper-heroponriki · Member · Jun 27, 2022 at 5:15 pm

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  Thanks for that! Unfortunately, you had the legacy domain mapping upgrade, which we haven’t offered as an upgrade in many years. We allowed users to keep those upgrades if purchased before we stopped offering them, but the upgrade needed to be renewed every year. We also don’t have any way to restore the legacy subscription once it expires.

  Since your upgrade had expired and we can’t restore it, the only way to map a domain is to upgrade to one of our paid plans (Starter or Pro) and select “use a domain I already own.”

  I hope that clarifies things.