renewing my word press

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  jennifertthompson · Member · Feb 24, 2017 at 2:14 am

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  I’m trying to renew it, but I cannot figure out how…when I click on ‘Manage Purchases’ it says I don’t have a site! Can you help??

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  gemmacevans · Member · Feb 24, 2017 at 10:26 am

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  Hello,

  There are no purchases on the WordPress.com account you are logged in to (jennifertthompson). If you let me know which site you are trying to renew the purchase for, I’ll take a look.

  Thanks!

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  jennifertthompson · Member · Feb 25, 2017 at 3:41 pm

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  thanks. my blog is jumpupandkiss.me

  I think part of the problem is that a friend set it up (she’s better at graphics:) and her name is Rebecca Wehry – she forwarded me the bill that it will expire in mid March, and in past years I’ve been able to go in and renew with my credit card easily.

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  gemmacevans · Member · Feb 27, 2017 at 10:49 am

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  Hello,

  The domain jumpupandkiss.me is owned by the user jumpupandkissme. Only the owner of a purchase can manage and renew it.

  If you wish to take ownership of the domain and the renewal, ownership can be transferred from jumpupandkissme to you. This support document explains this process:

  https://en.support.wordpress.com/transfer-a-domain-to-another-wordpress-com-account/

  Let me know if you have any questions.