Renewing my word press website
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I was unaware of the need to renew a wordpress domain name website with which I am involved and I failed to notice/follow up on the renewal notice that I was sent before the expiration date. How do I now get the website re-instated and arrange for its annual renewal?
The blog I need help with is: (visible only to logged in users)
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When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.
If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.
Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.
I’ve tagged this thread in the sidebar with modlook for Staff attention.
If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.
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Thank you for your efficiency in responding. Apparently the domain name expired 11 days ago so I am hoping that I am still in the grace period. I am not a very technical/computer savy person; I have had students who worked with me in the past who set up the site. How do I find out which account is associated with the expired domain?
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@salmonniamh can you log in as the domain owner? It’s under another account, but if you can log in now, you should be able to renew it still if you’ll hurry.
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I see it registered to a user called “creativescienceccanada”, do you know who that is? The problem is that the site was created by a student working with me who has moved on and I am wondering if she used ‘creativesciencecanada’ as our moniker or is that someone else?
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@salmonniamh I’m guessing it must be that student. Are you in touch with her at all? Or can you try reaching out?
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Thanks for sticking with me on this one supernovia, I am trying to track down which student did it as we ‘speak’.
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@salmonniamh OK. I’ll email as well; I don’t want you to lose the domain so I’m taking some action while you sort that out.
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