renewing payment method

  • Unknown's avatar
    jennicarr8 · Member ·

    When I follow the link from the email you sent reminding me to update my card as it’s due to expire I get a message saying sorry this user account does not own the product you are trying to renew.

    Site: (email visible only to moderators and staff).
    WP.com: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hi @jennicarr8, can you log out first, then try clicking the link, and be sure to log in with the email address the renewal reminder was sent to?

    That should do the trick, but if it was not can you tell us the url for the site and upgrade mentioned in the email?

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