Renewing subscription

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  jesshadley18 · Member · Mar 4, 2022 at 4:51 am

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  The owner of this domain has left the company and is unable to remember her log in details nor access her obsolete emails and I need to renew the subscription. Please advise???

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  stevenlinx · Member · Mar 4, 2022 at 5:01 am

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  Hi there,

  If you’re having login issues, you may try initiating an Account Recovery:
  https://wordpress.com/support/account-recovery/

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  jesshadley18 · Member · Mar 4, 2022 at 5:04 am

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  You can only do Account Recovery if you have access to the emails of the owner…..

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  staff-mckluskey · Staff · Mar 4, 2022 at 8:01 am

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  Which domain are you speaking of? If there was a paid subscription on the account you’re trying to access, you’ll want to look for a transaction ID to use with the Account Recovery form.

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  jesshadley18 · Member · Mar 8, 2022 at 12:07 am

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  The domain is bluffpointprimaryschool.com and I am unable to locate any previous information on this account

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  staff-totoro · Staff · Mar 8, 2022 at 12:52 am

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  The way that domains work, only the current owner (the previous employee you mention) can transfer ownership to someone else. We are not able to recover this domain on your behalf since we would need their permission first.

  You mentioned that they do not have email access to the account anymore, so please have them email our account recovery team directly at passwordhelp@wordpress.com so they can assist, as we are not able to help with account recovery here in this public forum.

  Hope this helps point you in the right direction!