renewing subscription

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  whitbiz3 · Member · Feb 6, 2021 at 6:59 pm

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  I clicked on ‘renew now’, took me to site but I could not locate correct page. you have my payment details, & my authority to proceed with the renewal, or give me clear instructions on how to negotiate your website.

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  staartmees · Member · Feb 6, 2021 at 7:06 pm

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  As a Staff member already said about a week ago, you are logged in to the wrong account, https://wordpress.com/forums/topic/logging-on-10/

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  staff-ozmodiar · Staff · Feb 6, 2021 at 9:06 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.