Renewing subscription

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  jakedachowski · Member · Aug 29, 2022 at 4:04 pm

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  Renewing subscription

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  olumite007 · Member · Aug 29, 2022 at 5:19 pm

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  can you share the blog you need help with and which subscriptions are you trying to renew?

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  staff-doublebassd · Staff · Aug 29, 2022 at 6:00 pm

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  Hi there,

  The subscription connected to pittbusinessreview.wordpress.com is connected to a different WordPress.com account than the one you are contacting us from. Do you have access to that account? If so, please log into that account and post in this thread if you need further assistance.

  Thanks!

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  nmb85 · Member · Aug 29, 2022 at 6:19 pm

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  I only have access to the account I contacted from. Could you tell me what account are you seeing on your end?

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  staff-doublebassd · Staff · Aug 29, 2022 at 10:13 pm

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  Hi there @nmb85,

  Are you the original poster? If so, you are posting from a different WordPress.com account than your original comment. Please confirm, thanks!

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  nmb85 · Member · Aug 30, 2022 at 12:02 am

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  This is actually JED160, nmb85 is the old president of our organization and I am the new one. I am simply trying to reactivate our old subscription so that we can continue using our website. I am not interested in any additional updates or services; simply what we had before. Thank you!

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  fstat · Staff · Aug 30, 2022 at 6:15 am

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  Hi,

  To renew that upgrade you need to to access the account that owns it. To do so, please follow our Account Recovery guide:

  https://wordpress.com/support/account-recovery/