Renews domain in redemption mode

namastriel · Member · Sep 22, 2017 at 12:26 pm
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Hello,

id did not renew my domain at the good time, and now it is in redemption status, i wish to restore it quickly, but i do not find the way to.
Can you help me ?
(I know that i can get some fees)

Kind regards

The blog I need help with is: (visible only to logged in users)
krutidugade · Member · Sep 22, 2017 at 1:00 pm
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Hi there,

You can pay 80$ redemption fees along with renewal cost. This will get your site up and running.
Read more on document link below:
https://en.support.wordpress.com/domains/domain-expiration/#redemption-period

Hope this helps!
kokkieh · Staff · Sep 22, 2017 at 1:02 pm
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Hi there,

Are you speaking of boiteagn.com? I should still be able to recover that domain for you, but our registrar charges a $80 fee to restore a domain from redemption. Let me know if you agree to that fee, and I can get the process started for you.
namastriel · Member · Sep 22, 2017 at 1:13 pm
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That is true, boiteagn.com, and i agree to the fees.
namastriel · Member · Sep 22, 2017 at 1:15 pm
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Oh, krutidugade,
i saw that document, but it don’t describe how to pay this fees :(
krashu · Member · Sep 22, 2017 at 1:19 pm
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boiteagn.com ! Go to Domain Control Panel. Click on Domain Name and proceed to renew the domain with a late fee. Happy to help you.
krutidugade · Member · Sep 22, 2017 at 1:19 pm
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@namastriel
Oh I see. I assume it needs staff assistance. This thread already has staff’s attention, so it will get sorted soon.
kokkieh · Staff · Sep 22, 2017 at 1:49 pm
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@namastriel

I’ve sent you a payment link via email. Once we receive your payment I can email our registrar to restore your domain.

@ashu4tech

There is no way to renew a domain yourself once it enters redemption, as we need to manually recover it from the domain registrar. Please don’t post into threads with incorrect information.
krashu · Member · Sep 22, 2017 at 2:15 pm
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Actually, I use Bigrock and GoDaddy for Doamin related service.
namastriel · Member · Sep 22, 2017 at 2:47 pm
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Kokkieh,

can you send me this link on this email lochot(at)free(dot)fr please, i can not read the another email box at this time
kokkieh · Staff · Sep 24, 2017 at 6:27 am
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@namastriel

We can only send the payment link to the email address listed in your WordPress.com account, so if you don’t have access to that email any more please update it first, and then I can resend the link. You can update your account’s email address here:

https://wordpress.com/me/account/
namastriel · Member · Sep 24, 2017 at 2:30 pm
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ok, i modify my email, you can re send me the payment link
kokkieh · Staff · Sep 24, 2017 at 4:54 pm
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I still see the old email on your account. It looks like you still need to confirm the email change. When you updated the email we sent a confirmation link to the new email address you entered. Please check for that and click that link to complete the change.
namastriel · Member · Sep 25, 2017 at 7:58 am
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ok, got the validation mail in my spam, but now it is ok !
kokkieh · Staff · Sep 26, 2017 at 3:53 am
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Thanks. I’ve resent the payment link. I’ll be notified automatically when we receive your payment.
namastriel · Member · Sep 26, 2017 at 7:33 am
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Ok,
i just paid it :)
kokkieh · Staff · Sep 26, 2017 at 8:17 am
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Thank you. I’ve emailed our registrar to restore the domain. They usually reply within 24 hours, but I’ll let you know when they do.
kokkieh · Staff · Sep 26, 2017 at 3:58 pm
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Hi there,

Our registrar has restored your domain and I’ve reactivated it on your account. It’s already loading your site for me again.

Please let me know if I can help with anything else.
namastriel · Member · Sep 27, 2017 at 3:17 pm
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Thank you very much !!

All is good now :)

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