renovate domain

bldvdv · Member · Sep 30, 2016 at 10:36 am
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I want to renovate my domain and can’t find where is the option to do it (I can only find ‘upgrade plan’ in ‘manage purchases’.
How can I do it?

The blog I need help with is: (visible only to logged in users)
supernovia · Staff · Sep 30, 2016 at 5:51 pm
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Hi @bmuniesa, I don’t see any domains on this account. Maybe it’s under another username.

Can you log out and log in using the address that gets renewal reminders? Or, paste the domain here and we’ll try to contact you at the correct address.
bldvdv · Member · Oct 4, 2016 at 11:44 am
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datoramaspain.com

we are different users… I dont know who exactly opened it
Thanks!!
supernovia · Staff · Oct 4, 2016 at 7:14 pm
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@bmuniesa okay, no worries. You will need to log in as the correct user. But that should be easy to find: they are the one receiving renewal reminders by email. If they will log out then log in using that email account, it will work. I’ve just sent them a reminder as well.
bldvdv · Member · Oct 5, 2016 at 8:25 am
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I know, they forwarded to me your message.
Problem is:
– We don’t know anymore user and password from that account.
I did try to get a new password and when I entered the email i wordpress got the message that no account is related to that email :(

As I am administrator from that site, shouldnt I be able to renovate that domain? Because I would like to fix this, so it doesnt happen again in future…

Many thanks,
supernovia · Staff · Oct 5, 2016 at 5:07 pm
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Hm, I’ll email them about account access.

As I am administrator from that site, shouldnt I be able to renovate that domain?

I understand where you’re coming from, but we have to be careful about ownership issues, especially with domains. Only one account can own a domain.

But that ownership can be transferred to you, at their request. If your colleague would like to reply to my latest message and ask about transferring ownership to you, we can work with them on that.
bldvdv · Member · Oct 6, 2016 at 9:07 am
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Ok… Could you please write to me an email so I can answer you by email?
My colleague is forwarding all your messages and I could answer and quote your message but I can’t do it as your address is not shown.

Thanks,
supernovia · Staff · Oct 6, 2016 at 5:36 pm
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@bmuniesa it won’t work to have the email come from you. Will you ask them to reply directly?
bldvdv · Member · Oct 7, 2016 at 10:41 am
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problem also is, when the owner email, where you are writing to and saying that we have to renovate from there, asks for another password in wordpress, wordpress says there is NOT an account with that email…

would be much easier to communicate with you in a private way, is it possible??
supernovia · Staff · Oct 7, 2016 at 4:32 pm
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where you are writing to and saying that we have to renovate from there, asks for another password in wordpress, wordpress says there is NOT an account with that email…

That’s okay. Will you please ask them to just reply to our email? That is the first step.
supernovia · Staff · Oct 7, 2016 at 4:33 pm
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would be much easier to communicate with you in a private way, is it possible??

Accounts with upgrades get private support. However, we have yet to receive a response from the account owner. Please ask them to reply to us.
bldvdv · Member · Oct 7, 2016 at 4:44 pm
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no worries we finally managed.
Thanks for your help…
supernovia · Staff · Oct 8, 2016 at 2:09 am
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I’m glad you’ve got it. But for next year, let’s get this transferred to the correct account. If they will reply we can help. But we need to hear from them.
datoramaspain · Member · Oct 10, 2016 at 9:33 am
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And how could we transfer this domain to another user? which are the steps?
supernovia · Staff · Oct 10, 2016 at 9:42 pm
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@datoramaspain I’ve asked via email if you would like to transfer the domain. If you’ll reply to that email with confirmation, that will be enough.
datoramaspain · Member · Oct 11, 2016 at 9:07 am
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do I have any other option than replying from that email?
supernovia · Staff · Oct 11, 2016 at 4:13 pm
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@datoramaspain we prefer to confirm via email.

Are you unable to see our email or respond to it?

You can change the address here if needed:
https://wordpress.com/me/account
datoramaspain · Member · Oct 19, 2016 at 12:01 pm
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I can see your email but I can’t respond from it.
I tried to change address where you said to another which belongs already to a wordpress user, but apparently I am not allowed to do that.
I guess I have to use an email which doenst belong to any wordpress user, right? Or is there a way which I could use the same one?

Thanks,
supernovia · Staff · Oct 19, 2016 at 11:49 pm
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If you can see the email, you can respond from whatever account it is was sent to. We’re okay with that.
datoramaspain · Member · Oct 20, 2016 at 4:21 pm
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As I said,
I tried to change address where you said to another which belongs already to a wordpress user, but apparently I am not allowed to do that.
I guess I have to use an email which doenst belong to any wordpress user, right? Or is there a way which I could use the same one?

Do you mean I can use the same email that already belongs to another wordpress user if you help me? Could I answer from the email where your email was forwarded?

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