Repeated Emails from Word Press

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  intheseek · Member · Apr 20, 2023 at 5:37 pm

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  I have several issues: 1. Today I received a notice about my account being logged into but it was NOT me!!…..2. I keep getting TONS of emails from Word Press stating what is shown below:

  New user registration on your site Not Just For Stoners:
  Username: wpnew_vfgfnqlozvtt
  Email: (email visible only to moderators and staff)

  I have no idea of what these are about and when I tried to contact someone from Word Press (named Greg), all I got was some weird explanation about requests and work orders I never made. Also, the emails are different with each email sent to me…..Does this mean my account has been hacked? If so, does that mean the proceeds of my book sales are unlawfully being re-routed elsewhere??

  Please advise, I can be reached at (313) 683-2323

  Thank you,
  Dorothy

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Apr 21, 2023 at 4:21 am

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, Bluehost, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Regards