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  martywal · Member · Nov 30, 2023 at 12:23 am

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  I am no longer able to Reply to posts on my friend’s blog. ‘Reply’ is grayed-out. What’s the trick?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 30, 2023 at 9:16 am

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  Hi there,

  What’s your friends’ blog so we can have a look?

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  martywal · Member · Dec 1, 2023 at 6:14 am

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  https://theadventuresofbiteydog.com

  Thanks!

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  fstat · Staff · Dec 1, 2023 at 12:58 pm

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  If you start typing a reply, the button should turn blue.

  

  

  If this isn’t happening, please clear your browser’s cache and try leaving a comment again. If clearing the cache doesn’t fix this, try leaving a comment using a different browser.

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  martywal · Member · Dec 2, 2023 at 1:38 am

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  The Reply box turns blue until I click on it, then it turns grey and my reply does not go through.

  I can send a reply to the blog itself by replying to the e-mail notification I get when she posts. But I can’t reply to any other comments.

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  martywal · Member · Dec 2, 2023 at 1:39 am

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  I should add, my browser of choice is Firefox.

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  staff-doublebassd · Staff · Dec 2, 2023 at 6:28 pm

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  Hey there,
  
  Let’s see if we can get to the bottom of this. Can you try a browser other than FireFox to see if you’re able to submit a reply? Also, did you happen to clear your cache on your FireFox browser to rule that out? I want to rule out this being a browser issue.
  
  Please try the above and report back when you can. Thank you!

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  martywal · Member · Dec 3, 2023 at 2:56 am

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  Clearing a cache has become too complicated and risky for me. (I’m 75, I prefer things simple!)

  But I did successfully reply to my friend’s newest post by switching to Safari. Does that mean Firefox is the problem?

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  staff-dragon · Staff · Dec 3, 2023 at 10:03 pm

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  Hey there,

  If it worked to switch to Safari, then most likely this is a browser issue such as browser caching. This can happen with any browser including Safari. We have a great help document that walks you through solving common browser issues such as this:

  

  Solve Common Browser Issues

  in WordPress.com Support

  3 min read

  Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site. Supported Browsers Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date versi

  Glad to hear you were able to respond to your friend’s post, and I hope this helps answer your question.

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  martywal · Member · Dec 4, 2023 at 1:15 am

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  Thank you! Weirdly, my friend made a new post and, after the site asked me to re-identify myself, I was able to reply. 😯 So I guess we’ll see how it goes. I appreciate all your help.

  Have a Merry Christmas!