Request a refund

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  jbryantxa · Member · May 28, 2013 at 7:51 pm

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  hello, i wrote a couple of weeks ago to request an auto payment that the system did.
  I know i have a couple of moths to request this since i didn’t want to continue with the subscrition.

  Please, let me know if you receive the email. My bank is asking me for the money and i don’t have it.

  Looking forward for your reply.

  Thank you

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  jackiedana · Member · May 28, 2013 at 10:24 pm

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  You were unable to cancel your WordPress.com Premium purchase because you have a domain registered through the Premium upgrade, so we must handle the purchase cancellation manually.

  Domain registrations may only be cancelled within 48 hours of purchase. However you can cancel the rest of the Premium upgrade for a refund of $81 through June 4th.

  If we refund the rest of the Premium upgrade purchase, you can continue to use the domain anunciaenwebperu.com for your WordPress.com site, or you may point the name servers to another hosting provider in order to use the domain somewhere else.

  Here’s more information about using your domain at another hosting provider:
  http://en.support.wordpress.com/domains/move-domain/

  If you do not wish to continue to use your domain, we can cancel it as well. Please note that once it’s been cancelled, it may not become available in the future to register again. We typically would advise against this course of action unless you are certain you do not plan to use the domain in the future.

  I hope this helps! Please let me know if I can help you with anything else.

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  jbryantxa · Member · May 28, 2013 at 10:35 pm

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  I want to keep the domain, but i need to cancel the rest of the Premium upgrade for the refund of $81.

  I think i alredy did it through email. Please tell me whats is up net? When will i be able to get the $81refund?

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  jackiedana · Member · May 28, 2013 at 10:39 pm

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  I have removed the upgrades from your account and refunded you $81. The funds should appear in your account within a few days.

  Your domain is still active and can be transferred to another registrar or used on a different website if you wish, following the instructions I posted before.