Request a refund and close an account

  • Unknown's avatar
    tajdeeedaltoobah · Member ·

    I have an account on the site and I bought hosting last year, then forgot the email I did not enter after, I just received a message that the subscription was deducted, I want to delete the account and refund ..

  • kokkieh · Staff ·

    Hi there,

    Can you please tell us the address of the site you need help with?

    If you’ve forgotten your login details you can follow our account recovery process to regain access. Once you’re logged into the correct account, you can open a new support ticket to request a refund:

    Recover Your Account

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

  • drwpcom · Staff ·

    Hi there,

    We have received your email and will reply to you there.

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