Request assistance for new domain sit up
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To get better website service for my website, I decided to use WordPress to develop the website. I’m currently facing a problem where I need to reset my DNS as I was using a previous domain provider, Hinet.
Followed the instruction by WordPress ( Domain Helper:https://en.support.wordpress.com/domain-helper/?host=servicetech.com.tw ), I changed the “admin.hinet.com.tw” into “NS1.WORDPRESS.COM”.
The domain helper shows that it’s validating the new address, however, it has already been 3 days and I still can’t get on my website (www.servicetech.com.tw). Please assist in resolving this issue. Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Your domain’s name servers are correctly pointed to us, but you also have custom A records set that point your domain away from us and to the IP addresses for HiNet. You’ll need to delete those A records before your domain will show your WordPress.com site.
You can find instructions how to edit your domain’s DNS records here:
I’d also be happy to remove those A records for you. Please confirm if I should do that.
Also note that as you own the Business Plan you have access to live chat support via this link:
https://wordpress.com/help/contact
If live chat is unavailable you will be routed to private email support instead, so you don’t need to post in the public forums for help with your site.
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Hey, I have removed all the records, I can visit my website correctly now!!
Thank you for helping!! -
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