Request for Assistance with Plugin Conflict
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My website, https://edptraining.co.uk/, has crashed due to a conflict between two plugins, and I am currently unable to access the admin dashboard.
Could you help me use recovery mode to deactivate the problematic plugin?
Thank you so much for your assistance!
The blog I need help with is: (visible only to logged in users)
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We can’t help with third party plugins nor can we help as your site isn’t running on the wordpress.com platform. You must take a look in the wordpress.org documentation to solve this problem yourself.
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Thank you for your response. Just to clarify, the website in question is built on WordPress, and I previously received an email from WordPress providing a one-day recovery mode link. Unfortunately, that link has now expired.
Could you please advise on how I can obtain a new recovery mode link to resolve the issue?
Thank you for your assistance!
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Hey there yaoxiaohan!
Staartmees is correct, this forum specifically is for help with sites hosted on WordPress.com. While your site is built on wordpress, it is built on the self-hosting wordpress.org, which is hosted via another webhost, in your case, siteground.
When you pay to host with WordPress.com, the support comes with it. When you self-build and host elsewhere, you must use the support options your host provides, and the documentation found at wordpress.org to troubleshoot the problem yourself.
Apologies, and good luck!
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