Request for Cancellation and Refund

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  xfan0315 · Member · Oct 17, 2025 at 11:12 am

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  I am writing to formally request the cancellation of my subscription and a full refund for the recurring charges that have been billed to my credit card by WP*JETPACK on the 17th of each month, including the most recent charge.

  I have not used WordPress or Jetpack for at least six months, and I did not authorize or knowingly maintain any active subscription during this period. I was surprised to find that these charges were still occurring, especially given that I cannot find any active subscriptions under my account or in the purchase history.

  Please assist me in the following:

  1. Immediately cancel any active or hidden subscription linked to my account or credit card.
  2. Issue a full refund for the most recent charge and any other eligible past charges.

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Oct 20, 2025 at 3:06 pm

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  Hi there!

  I see that you’ve emailed us for help with this. I just replied to your email. Could you check your inbox and get back to us so that we can continue to help you directly?

  Regards