Request for Domain Name Restoration or Refund
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Dear [Domain Registrar Support Team],
I hope this email finds you well. I am writing to bring to your attention an issue regarding my domain name, [yy-li.com]. Recently, I discovered that the domain has been inexplicably deleted, and I want to emphasize that I have not initiated this action.
Upon realizing the situation, I promptly checked my account activity and confirmed that I did not authorize any deletion or changes to my domain settings. It appears to be a case of unauthorized access or an error on your end.
I kindly request your immediate assistance in restoring my domain name to its previous state. Alternatively, if restoration is not feasible, I would like to explore the option of a refund for the domain registration fees.
I understand that technical glitches can occur, and I appreciate your prompt attention to this matter. Please investigate the issue and provide me with a detailed explanation of what led to the deletion of my domain. Additionally, I request information on the steps taken to prevent such incidents in the future.
I have attached relevant screenshots and documentation to support my claim. Your swift resolution of this matter is highly appreciated.
Thank you for your understanding and cooperation.
Sincerely,
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Hi @wp202111051065, I’m not seeing the screenshots but I understand you or someone with access to your account cancelled your plan and domain, and deleted the site.
- Do you also want us to restore the site?
- Do you want to re-purchase the plan?
Let us know what you have in mind and we’ll take the appropriate action. Time is of the essence, though, since we’ll want to be sure to restore things while the domain is still in its grace period. Thank you!
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@wp202111051065 – letting you know we were able to get the domain restored. Let us know whether you’d like to set up hosting again here and restore the site, or whether you have other intentions, and we’ll advise your next best steps. Thanks!
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yeah,i will still use wordpress to biuld yy-li.com and purchase a plan may explorer or higher, thank you
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