Request for Partial Refund or Credit for Unused WordPress Plan

  • Unknown's avatar
    dermaglowmedspa · Member ·

    Hello WordPress Support Team,
    I’m reaching out on behalf of Derma Glow Med Spa. We previously signed up for a WordPress plan using the email (email visible only to moderators and staff) and paid approximately $300. Unfortunately, due to unforeseen changes in our business direction, we never ended up using the website or its services.
    We understand this may be outside the standard refund window, but given that the account and plan were never utilized, we’re hoping to request either a partial refund or a credit toward future WordPress services.
    We truly appreciate your understanding and any assistance you can provide. Please let us know if there are additional details or documentation you need from us.
    Thank you so much for your time and consideration.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    kaichicha · Member ·

    Hi @dermaglowmedspa,

    I see that you’ve already submitted a similar case through our private support channel. Since this is an account-related matter, it’s best handled privately rather than in the public forums.

    I’ll go ahead and close this thread. In the meantime, I recommend waiting for an update from us via email.

    Thank you for your patience and understanding.

  • The topic ‘Request for Partial Refund or Credit for Unused WordPress Plan’ is closed to new replies.