Request for Payment Account Review and Reactivation Following Site Conversion

  • Unknown's avatar
    loai123sh · Member ·

    Hello,

    I hope this message finds you well.

    I wanted to bring to your attention a situation concerning my payment account. It has come to my understanding that my account was blocked due to operating a multi-site WordPress website.

    To rectify this, I have undertaken a transition and converted my WordPress multi-site into a single site. I believe this change aligns with your policy and should rectify any previous concerns.

    Considering this, I kindly request that you reevaluate the status of my payment account. If the issue related to the multi-site operation has indeed been resolved, please could you proceed with unblocking and enabling my payment account?

    I appreciate your prompt attention to this matter and look forward to a swift resolution that will enable me to continue with my regular activities on the site.

    Best regards,
    loai

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

    However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

    Thanks for your patience!

  • Unknown's avatar
    loai123sh · Member ·

    it is about the blocking my payment issue
    see this screenshoot>>


    Screenshot 2023-05-17 130930.png – OneDrive
    i still did not got a reply from the team by mail

  • The topic ‘Request for Payment Account Review and Reactivation Following Site Conversion’ is closed to new replies.