Request for Refund

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  tanyadannock · Member · Apr 5, 2015 at 8:20 am

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  Hi there

  My account was automatically renewed – what seems to be a month early. I no longer use the account – in fact never did – and want to cancel the subscription. When I follow the instructions it says I am too late for a refund but it just got renewed today! Grateful for advice please about what to do and where to go to get this sorted.

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  doncharisma · Member · Apr 5, 2015 at 9:05 am

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  I have flagged for staff attention, staff will help help you with this :)

  Cheers

  Don Charisma

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  tanyadannock · Member · Apr 5, 2015 at 9:06 am

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  Thank you!!!

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  doncharisma · Member · Apr 5, 2015 at 11:32 am

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  My pleasure :)

  Cheers

  Don Charisma

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  shawnajroberts · Member · Apr 6, 2015 at 9:49 pm

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  Hi there! Just to confirm, I see two recent renewals on your account. The Premium plan on austerityadventure.wordpress.com and another Premium plan on whollydoula.wordpress.com. Would you like to refund and cancel both of these?

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  tanyadannock · Member · Apr 7, 2015 at 12:08 am

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  Hi Shawna

  Many thanks for getting back to me.

  Yes please, grateful if you could cancel and refund me for both the Austerity Adventure and Wholly Doula accounts.

  Many thanks for your assistance

  Tanya

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  shawnajroberts · Member · Apr 7, 2015 at 2:51 pm

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  Happy to do that! I’ve refunded both of those purchases. It normally takes around a week for a refund to appear on your bank statement.

  Please let me know if there is anything else I can help with!

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  themelbournecopycat · Member · Apr 8, 2015 at 2:47 am

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  Hi,

  I would like to request a refund. I have canceled themelbournecopycat.com within 30 days. I was not aware I was still paying and had an active site, as I already have a wordpress site I’m paying for. I have sent an email regarding this matter.

  Please inform me that my request is being adhered to.

  Regards,

  Chelsea

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  shawnajroberts · Member · Apr 8, 2015 at 5:26 pm

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  @themelbournecopycat – I see that Joel is working with you on this via email. Please follow up with him if you need more help.