Request for refund

  • Unknown's avatar
    kristitorres · Member ·

    I’ve been trying to get help on a refund. I purchased annual subscription for WordPress explorer and then cancelled within timeframe. I was only refunded $84 of $96. According to my credit card transaction on February 6th, it says WORDPRESS SD8KW6097C. Please help.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like the full amount has been refunded in two separate transactions. You’ll see two refund receipts by going to https://wordpress.com/me/billing.

    However, you’ll need to log into the correct WordPress.com account where you paid for the subscription. It’s not on the @kristitorres account you’re posting from. So, make sure to log into the other account to see the refund receipts.

    We’re sorry to see you go. If you still need a website, we’d love to learn more about your site requirements and help you build it on WordPress.com. Would you mind telling us about your site?

    Thanks!

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