Request for Refund Status

  • Unknown's avatar
    swanpalacegallery · Member ·

    Dear WordPress Support Team,

    I hope this email finds you well. My name is [Your Name], and I recently purchased a plan on WordPress, but subsequently decided to cancel the subscription. I received a notification stating that a refund had been initiated, but I have not yet received the refunded amount in my account.

    Here are the details of the transaction:

    @(email visible only to moderators and staff) associated with my WordPress account: @swanpalacegallery/ (email visible only to moderators and staff)
    Transaction ID: (redacted by staff) 
    Date of refund: Jul 22, 2023
    Plan Name: WordPress.com Personal
    I kindly request your assistance in resolving this matter promptly. I would appreciate any information or clarification regarding the status of the refund. If further information is required from my end, please do not hesitate to let me know.

    I look forward to your prompt response and resolution of this issue. Thank you for your attention to this matter.

    Sincerely,

    Zubair
    (redacted by staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    You already got answered twice over a month ago by Staff members – https://wordpress.com/forums/topic/i-need-to-know-about-my-refund/ and https://wordpress.com/forums/topic/my-refund-amount-not-come/ – bvut you never followed up.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked our records and confirmed that the refund of ₹3,072 was issued successfully from our end on July 22, 2023. Sometimes, banks/credit card companies will remove the original transaction from the statement when there’s a full refund. Have you contacted your bank/card issuer to find out the status of the refund?

    I see you sent us an email as well for help with this. I sent you a number in reply to the email that you can pass on to your bank/credit card company to track/locate the refund on their end.

    Hope that helps! Feel free to let us know if you have more questions.

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