Request for Subscription Cancellation and Refund Assistance

  • Unknown's avatar
    kenixdeer · Member ·

    Hi Support Team,

    I subscribed to the annual plan and followed the instructions to cancel it within the 7-day period. I also applied for a refund. However, I’m not sure why, but when I logged in again, my account still shows as subscribed.

    Since the 7-day window has now passed, I can no longer apply for a refund on my own. Could you please help me with the cancellation and refund process?

    Thank you for your assistance!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com Support.

    I have checked your account and have initiated a full refund.

    While I have you here, I would like to take this opportunity to understand what went wrong and if there is anything I can do to help you with your WordPress.com site.

    Please note that the refund may take up to 4-10 working days to appear in your account and in some regions it may take more than 2 weeks. You can find the copy of the refund receipt in your Billing History: https://wordpress.com/me/purchases/billing

    If you haven’t received the refund even after the said time, let us know and we’ll take a look.

  • Unknown's avatar
    laurencedent · Member ·

    I wish to cancel my subscription and receive a refund

  • Unknown's avatar
    aisajib · Member ·

    Hi @laurencedent

    I just checked your account and noticed that you’ve already canceled the most recent renewal. We have already issued a refund, though your bank or card issuer may take 7-10 business days to process it.

    By the way, you have a domain registered on your account. How would you like to use this domain going forward?

  • Unknown's avatar
    tompressed · Member ·

    Hi there, what is required to receive prompt, helpful responses like these?

    So many of us on this forum are being ignored after we paid for domains, reactivations, or hosting we have not received.

  • marutim · Staff ·

    Hello @tompressed

    Thank you for your patience as we work to respond to everyone. If you have a paid subscription with WordPress.com, please feel free to contact us directly at help@wordpress.com for faster support.

    We appreciate your understanding!

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