Request of information

• 

  imdmarialavandera · Member · Jan 22, 2019 at 6:17 pm

  • Copy link
  • Add topic to favorites

  Hello!
  We need to reset an account that has the 2-step authentication with a new phone number, and we don’t have the back up codes.
  Do you think you could help us?
  Thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Jan 23, 2019 at 9:31 am

  • Copy link

  Hi there,

  For what site/username is this, please?

  If this is for a WordPress.com account, the only way to regain access to the account is via our account recovery process:

  Recover Your Account